MISSING OR DAMAGED ITEMS
If you find that there are items missing after you receive your order, please contact us at info[at]officinameningi.it, attaching photos of the damaged goods. We will send you replacements for the missing/damaged items as soon as possible.
Last updated: July 25, 2026 15:20
REFUND POLICY
We generally do not offer refunds unless we are completely unable to deliver the project. We will not offer refunds for delays in delivery or changes/adjustments to the game’s components, layout, etc. or for damaged components that can be replaced. We will examine all refund requests individually and, at our own unchallengeable discretion, will only refund those that we feel are justified.
Last updated: July 25, 2026 15:20
DELIVERY DATE
Our current estimation for digital delivery is August 2026 and for Physical delivery September 2026. We will not be held responsible for delays imputable to reasons beyond our control, such as local customs / postal services.
Last updated: July 25, 2026 15:21
UNDELIVERED ITEMS
If a package is not delivered due to an error in information provided by the backer (wrong address, unclaimed package, etc.), the backer may be requested to pay additional shipping fees for the being shipped.
Last updated: July 25, 2026 15:22
PRODUCTION GUARANTEES
At Officina Meningi we’ve been developing projects for several years and have suppliers who guarantee the quality and durability of our products. Feasible delivery times have been estimated and, depending on the achievement of stretch goals, the end product may be improved, and the final appearance of some of the proposed features may differ from that initially proposed. Elements and layouts might change… for the better! Thank you for your support!
Last updated: July 25, 2026 15:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.